Emerald Cut Diamond Band

Exchange Window

If within 14 days from the delivery or pickup date you change your mind, we are happy to offer you a store credit to be used on a future order or you may opt to do an even exchange for the same item in a different size or color. We do not accept any exchanges after the listed exchange window.

All exchanges must be approved.

Exchange Exclusions

ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR EXCHANGE.

Bridal, made-to-order, personalized pieces, jewelry cleaner, and sale items are FINAL SALE with no exceptions. All custom orders are final sale. Items that are considered final sale will be clearly marked.

Orders sent back to us without approval are subject to additional fees and the order may be returned at the customer’s expense.

Exchange for Different Size or Color

In stock items will be held until we have received your item back and have approved your exchange. Please note that lead times on made to order pieces will not begin until we process your exchange. 

If your exchange item does not adhere to our guidelines listed, we reserve the right to deny an exchange and ship the item back, at the customer’s expense.

Exchange Shipping

Once an approved exchange is initiated and the label is created, the return package must be scanned by FedEx within 7 days. We require items to be returned to us via our preferred shipping service (FedEx) so that they are insured and protected. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result. 

We request that your exchange be sent back to us secured in the original packaging it arrived in. Please do not use any large or oversized boxes as this will increase the shipping costs. Should SAJ incur additional fees due to large packaging, this will be collected from the customer.  

Once we have received your exchange, we will process it within 1-3 business days. Your item must be sent unaltered and in brand new, unworn, salable condition. Upon approval, we will email you your store credit, ship out in stock exchange items, or begin production on your new item. 

Exchange Approval

SAJ reserves the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense.  

• Your item must be sent with original packaging, unaltered, and in brand new, unworn, salable condition.
• All of our SAJ pieces come with custom packaging and an order form which both must be unaltered in any way.

In-Store Credit + Exchanges

We offer in-store credit for returns and exchanges.

Defects

If you purchased jewelry in-store and thereafter noticed a manufacturing defect, please return the item in-store for an inspection with your original receipt. If for any reason you are unable to return to the store, please send an email to holly@sajewelry.com.

For questions and concerns, please contact holly@sajewelry.com, or call or text (210)-493-7789.

We process every order within 3 business days. When your order is ready, we will send you an email with tracking information. Throughout the delivery process, all shipments from San Antonio Jewelry are insured under San Antonio Jewelry until signature upon delivery. Our packages do not indicate they are of high value; we carefully package each item to ensure safe transportation.

Excluding holidays and weekends, we offer the following shipping options:

• USPS Priority Delivery: 1 to 3 days
• UPS Ground Delivery: 3 to 5 days
• UPS Next Day Delivery

Free local delivery is available for orders $500+, within 30 miles of the San Antonio Jewelry flagship store. Free in-store pick-up is also available. Please note your preference at checkout.

Additional shipping fees may apply for multiple, unsuccessful delivery attempts.

At this time, we do not ship internationally. 

For additional information and shipping costs, visit our Shipping Policy.