Exchange Policy

Exchange Window

If within 14 days from the delivery or instore pickup date you change your mind, we are happy to offer a store credit to be used on a future order, or you may opt to do an even exchange for the same item in a different size or color. We do not accept any exchanges after the listed exchange window. All exchanges must be approved.

Exchange Exclusions

ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR EXCHANGE.
Bridal, made to order and custom pieces, personalized pieces, jewelry cleaner, and sale items are FINAL SALE with no exceptions. Items that are considered final sale will be clearly marked.

Orders sent back to us without approval are subject to additional fees and the order may be returned at the customer’s expense.

Exchange for Different Size or Color

In stock items will be held until we have received your item back and have approved your exchange. Please note that lead times will not begin until we process your exchange. 

If the exchange item does not adhere to our guidelines listed, we reserve the right to deny an exchange and ship the item back at the customer’s expense.

Exchange Conditions

SAJ reserves the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense:

  • Your item must be sent with original SAJ packaging, unaltered, and in brand new, unworn, salable condition. All of our SAJ pieces come with custom packaging and an order form, which both must be unaltered in any way.

In-Store Credit

We offer in-store credit for approved exchanges.

Exchange Shipping

Once an approved exchange is initiated and the label is created, the return package must be scanned by the shipping carrier within 7 days. We require items to be returned to us via our preferred shipping service so that they are insured and protected. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result. 

We request that your exchange be sent back to us secured in the original packaging it arrived in. Please do not use any other boxes as this will increase the shipping cost. Should SAJ incur additional fees due to alternate packaging, this will be collected from the customer.

Once we have received your exchange, we will process it within 1-2 business days. Upon approval, we will email you the details of your store credit, ship out in stock exchange items, or begin production on your new item. 

Defects

If you purchased jewelry in-store and thereafter noticed a manufacturing defect, please return the item in-store for an inspection with your original receipt. If for any reason you are unable to return to the store, please call or text us at (210)-493-7789, or send an email to holly@sajewelry.com.

Purchase Policy

Please click here to view our purchase policy.

Repair Services

Ring Sizing

How does ring sizing work? We've got you covered! We specialize in resizing rings and bands, transforming them into custom-fit masterpieces just for you. Whether it’s your go-to everyday ring, a dazzling engagement ring, or a cherished wedding band, we’ve got the expertise to ensure a perfect fit. Our process involves precise measurements and skilled craftsmanship, so your rings are not only comfortable but also beautifully tailored to your style.

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repair services

Stone Setting

From solitaire diamonds to intricate multi-stone designs, stone setting is a blend of artistry and precision, transforming precious gems into stunning pieces of wearable art.

  1. Choosing the Setting Style
  2. Preparing the Metal
  3. Positioning the Gemstone
  4. Securing the Gemstone
  5. Finishing Touches

With only a 5-step process, we can bring your vision to life!

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repair services

Re-Tipping Prongs

Properly re-tipped prongs by our expertise of skilled jewelers will ensure the repair is both functional and aesthetically pleasing.

  1. Inspection
  2. Cleaning
  3. Securing the Gemstone
  4. Preparing the Prongs
  5. Add New Metal
  6. Soldering
  7. Shaping and Filling
  8. Polishing
  9. Final Inspection

Restores the worn or broken prongs on a ring, typically those that hold gemstones in place.

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repair services

Re-Prong

When considering re-pronging, the process involves restoring or replacing the prongs on a piece of jewelry, typically a ring, that have become worn, broken, or damaged.

Although re-pronging can be mixed up with re-tipping, the main difference is re-tipping is the removal of the tip of the prong versus removal of the entire prong, as it serves it's purpose of securing the gemstone.

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Repair Services

Stone Tightening

After the initial inspection, the tightening of the stone is a crucial jewelry repair process that ensures the gemstones are securely held in place within their setting. This procedure helps prevent the loss of stones and maintains the structural integrity and appearance of the jewelry.

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repair services

Refurbished and Polish

Refurbishing and polishing rings, especially those made of precious metals like gold, silver, platinum, or adorned with gemstones, is a meticulous process that aims to restore their original luster and beauty.

Each step is carefully executed to restore the ring while ensuring the security of the stones and metal. This process requires skilled craftsmanship and the use of specialized tools and techniques.

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repair services

Rhodium Finish

The rhodium plating process involves cleaning and polishing the jewelry, followed by submerging it in a rhodium solution and applying an electric current to deposit a thin layer of rhodium metal.

With many benefits to the list for rhodium finish such as enhanced appearance, durability, and tarnish resistance. The process provides a bright, reflective white finish that is highly desirable for white gold and sterling silver pieces.

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repair services

Cleaning and Inspection

The cleaning and inspection process for jewelry involves an initial visual and structural examination, followed by through cleaning using ultrasonic and steam methods.

1. Polishing

2. Degreasing

3. Rinsing

After cleaning, a detailed inspection under magnification checks for any issues like loose stones or worn prongs. Necessary repairs are documented and carried out, followed by additional cleaning if needed.

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repair services

Chain, Hinge, and Clasp Repair

Repairing chains, hinges, and clasps on jewelry is a specialized process that involves careful assessment, precise work, and often the use of specific tools and materials.

Chains require link replacement and soldering. Hinges may need pin replacement or knuckle repair. Clasps might need spring replacement, catch adjustment, or part replacement. Each step ensures that the jewelry functions correctly and maintains its aesthetic appeal, often involving cleaning and polishing to blend the repair seamlessly with the rest of the piece.

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