Exchange Policy

Exchange Window

If within 14 days from the delivery or instore pickup date you change your mind, we are happy to offer a store credit to be used on a future order, or you may opt to do an even exchange for the same item in a different size or color. We do not accept any exchanges after the listed exchange window. All exchanges must be approved.

Exchange Exclusions

ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR EXCHANGE.
Bridal, made to order and custom pieces, personalized pieces, jewelry cleaner, and sale items are FINAL SALE with no exceptions. Items that are considered final sale will be clearly marked.

Orders sent back to us without approval are subject to additional fees and the order may be returned at the customer’s expense.

Exchange for Different Size or Color

In stock items will be held until we have received your item back and have approved your exchange. Please note that lead times will not begin until we process your exchange. 

If the exchange item does not adhere to our guidelines listed, we reserve the right to deny an exchange and ship the item back at the customer’s expense.

Exchange Conditions

SAJ reserves the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense:

• Your item must be sent with original SAJ packaging, unaltered, and in brand new, unworn, salable condition. All of our SAJ pieces come with custom packaging and an order form, which both must be unaltered in any way.

In-Store Credit

We offer in-store credit for approved exchanges.

Exchange Shipping

Once an approved exchange is initiated and the label is created, the return package must be scanned by the shipping carrier within 7 days. We require items to be returned to us via our preferred shipping service so that they are insured and protected. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result. 

We request that your exchange be sent back to us secured in the original packaging it arrived in. Please do not use any other boxes as this will increase the shipping cost. Should SAJ incur additional fees due to alternate packaging, this will be collected from the customer.

Once we have received your exchange, we will process it within 1-2 business days. Upon approval, we will email you the details of your store credit, ship out in stock exchange items, or begin production on your new item. 

Defects

If you purchased jewelry in-store and thereafter noticed a manufacturing defect, please return the item in-store for an inspection with your original receipt. If for any reason you are unable to return to the store, please call or text us at (210)-493-7789, or send an email to holly@sajewelry.com.

Purchase Policy

Please click here to view our purchase policy.