Exchange Policy

We want you to love your purchase. If for any reason you change your mind, we’re happy to help with an exchange within the time frame and conditions below.

Exchange Window

You may request an exchange within 14 days of delivery or in-store pickup.
We offer:

• Store credit for future purchases, or

• Even exchange for the same item in a different size or color (if available)

All exchanges must be pre-approved. We are unable to accept exchanges past the 14-day window.

Items Not Eligible for Exchange

The following are final sale and cannot be exchanged:

• On Sale/Marked Down Items
• Custom Designs
• Made-to-Order Items
• Bridal Jewelry
• Personalized Items
• Engraved Items
• Jewelry Cleaner

Final sale items will be clearly marked on the product page.

Exchanges for a Different Size or Color

If you'd like to exchange an item for a different size or color, the new item will be reserved once your original is received and approved. Please note: Lead times begin only after your exchange is processed.

Exchange Conditions

To be eligible for exchange, your item must:

• Be in brand new, unworn, unaltered, and salable condition

• Include original SAJ packaging and unaltered order documentation

If your returned item does not meet our guidelines, we reserve the right to deny the exchange and return the item to you at your expense. 

Unauthorized returns sent without approval are subject to additional fees and may be returned to the customer at their expense.

Need Help?

Have questions about an exchange? Please contact us by email at inquiry@sajewelry.com or by call or text at (210)493-7789.