Shipping Policy

Shipping Options

  • USPS, Priority Delivery, 1-3 Days $14.00
  • UPS, Ground Delivery, 3-5 Days $18.00 
  • FedEx, Overnight Delivery $65.00

All SAJ orders come with fully insured shipping and require signature upon delivery.

If you are unable to sign for your package, you are able to request a hold through the shipping carrier’s website. Please note, after several delivery attempts and no request to hold, the package will automatically be returned to SAJ. The purchaser is responsible for any fees associated with the return of the package to SAJ due to failed delivery attempts. 

In Store Pickup and Local Delivery

We offer free in store pickup on all orders. In store pickup orders are always ready within 2 hours, during operating hours Monday-Friday 9:30am to 4:30pm. We also offer free local delivery for all orders over $1000 in the San Antonio, Boerne, and Fair Oaks areas.

For Your Consideration

We carefully package each item to ensure a safe delivery, the package will not indicate it's of high value.


All orders are processed and shipped within 1-2 business days. Orders are not shipped on weekends, or delivered on Sundays or holidays.
If we are experiencing a high volume of orders or the weather in our area prevents us from shipping items, shipments may be delayed 1-3 business days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via phone or email.

    Shipment and Order Confirmation

    Once an order is shipped, a confirmation email with tracking information will be sent to the email address noted during checkout. The tracking number will be active within 24 hours of the email being sent.

    International Shipping 

    At this time, we do not ship internationally or to U.S. territories. We only complete transactions and ship within the continental United States and Hawaii.


    San Antonio Jewelry is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.


    If you receive a package damaged by the shipping courier, we recommend you DO NOT open the package. Instead, take pictures of the damaged package and contact the shipment carrier to file a claim. Follow their instructions prior to opening and inspecting the box. Once you file a claim, please contact us at 210-493-7789, or email to notify us of damages and arrange a possible exchange.

    Repair Services

    Ring Sizing

    How does ring sizing work? We've got you covered! We specialize in resizing rings and bands, transforming them into custom-fit masterpieces just for you. Whether it’s your go-to everyday ring, a dazzling engagement ring, or a cherished wedding band, we’ve got the expertise to ensure a perfect fit. Our process involves precise measurements and skilled craftsmanship, so your rings are not only comfortable but also beautifully tailored to your style.

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    Stone Setting

    From solitaire diamonds to intricate multi-stone designs, stone setting is a blend of artistry and precision, transforming precious gems into stunning pieces of wearable art.

    1. Choosing the Setting Style
    2. Preparing the Metal
    3. Positioning the Gemstone
    4. Securing the Gemstone
    5. Finishing Touches

    With only a 5-step process, we can bring your vision to life!

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    Re-Tipping Prongs

    Properly re-tipped prongs by our expertise of skilled jewelers will ensure the repair is both functional and aesthetically pleasing.

    1. Inspection
    2. Cleaning
    3. Securing the Gemstone
    4. Preparing the Prongs
    5. Add New Metal
    6. Soldering
    7. Shaping and Filling
    8. Polishing
    9. Final Inspection

    Restores the worn or broken prongs on a ring, typically those that hold gemstones in place.

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    When considering re-pronging, the process involves restoring or replacing the prongs on a piece of jewelry, typically a ring, that have become worn, broken, or damaged.

    Although re-pronging can be mixed up with re-tipping, the main difference is re-tipping is the removal of the tip of the prong versus removal of the entire prong, as it serves it's purpose of securing the gemstone.

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    Repair Services

    Stone Tightening

    After the initial inspection, the tightening of the stone is a crucial jewelry repair process that ensures the gemstones are securely held in place within their setting. This procedure helps prevent the loss of stones and maintains the structural integrity and appearance of the jewelry.

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    Refurbished and Polish

    Refurbishing and polishing rings, especially those made of precious metals like gold, silver, platinum, or adorned with gemstones, is a meticulous process that aims to restore their original luster and beauty.

    Each step is carefully executed to restore the ring while ensuring the security of the stones and metal. This process requires skilled craftsmanship and the use of specialized tools and techniques.

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    Rhodium Finish

    The rhodium plating process involves cleaning and polishing the jewelry, followed by submerging it in a rhodium solution and applying an electric current to deposit a thin layer of rhodium metal.

    With many benefits to the list for rhodium finish such as enhanced appearance, durability, and tarnish resistance. The process provides a bright, reflective white finish that is highly desirable for white gold and sterling silver pieces.

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    Cleaning and Inspection

    The cleaning and inspection process for jewelry involves an initial visual and structural examination, followed by through cleaning using ultrasonic and steam methods.

    1. Polishing

    2. Degreasing

    3. Rinsing

    After cleaning, a detailed inspection under magnification checks for any issues like loose stones or worn prongs. Necessary repairs are documented and carried out, followed by additional cleaning if needed.

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    Chain, Hinge, and Clasp Repair

    Repairing chains, hinges, and clasps on jewelry is a specialized process that involves careful assessment, precise work, and often the use of specific tools and materials.

    Chains require link replacement and soldering. Hinges may need pin replacement or knuckle repair. Clasps might need spring replacement, catch adjustment, or part replacement. Each step ensures that the jewelry functions correctly and maintains its aesthetic appeal, often involving cleaning and polishing to blend the repair seamlessly with the rest of the piece.

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