Purchase Policy

At San Antonio Jewelry, we value transparency and customer satisfaction. Please review the following policies before completing your purchase.

Pricing Notice

Due to market fluctuations in the price of gold and diamonds, all prices are subject to change at the time of purchase.

Returns & Exchanges

For details on exchanges and returns, please refer to our Exchange Policy.
All sale and marked-down items are final sale.

Manufacturing Defects

If you believe your jewelry has a manufacturing defect, please contact us within 14 days of delivery. The item must be unused, in original packaging, and returned for inspection.

Once we receive and inspect the item, we’ll notify you of the next steps. We reserve the right to deny a replacement or refund if the issue is determined not to be due to a manufacturing defect.

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend:

Insuring your return package
Using a trackable shipping method

San Antonio Jewelry is not responsible for lost or uninsured return items.

Sizing & Repairs

Have questions about sizing before purchasing? We’re happy to help!
Call, text, or email us before placing your order.

If your item doesn’t fit correctly or is accidentally damaged, we offer in-house sizing and repair services. Our founder is a GIA Graduate Gemologist with 40+ years of experience, and our Master Jeweler has been repairing fine jewelry for over 30 years.

To request a sizing or repair, email inquiry@sajewelry.com or text us at 210-493-7789 with photos of the item.

Services are available for an additional fee plus shipping & handling.

In-Store Purchases

If you purchased your item in-store and discover a potential manufacturing defect, return the item to our store with the original receipt for inspection. If you’re unable to return in person, email inquiry@sajewelry.com or contact us at 210-493-7789.