Purchase Policy

Please view our exchange policy for information on exchanges and returns.

All sale and marked down items are final sale.

If you receive your jewelry and notice a manufacturing defect, please email holly@sajewelry.com within 14 days of delivery for a replacement or refund. The defective piece must be unused and in its original packaging. After we inspect the item and confirm the defect, we will contact you with next steps. We reserve the right to refuse a replacement or refund if we conclude the defect was not caused by manufacturing.


Please note, you will be responsible for all return shipping charges. We strongly recommend that you insure the package and use a trackable method to mail your return. San Antonio Jewelry is not responsible for any loss of items.

Sizing & Repairs

Prior to completing a purchase, if you have any questions or need assistance on sizing, please call, text, or email us, we’re happy to help! 

If your order doesn’t fit quite right, or you accidentally damage it, San Antonio Jewelry offers in-house sizing and repairs. The founder and owner is a Gemological Institute of America graduate gemologist with 40 years of industry knowledge and our in-house Master Jeweler has 30 years of experience. Please email holly@sajewelry.com or text 210-493-7789 with images of your item and we’ll be happy to assist you for an additional charge plus shipping & handling.

    In-Store Purchases

    If you purchased jewelry in-store and thereafter noticed a manufacturing defect, please return the item in-store for an inspection with your original receipt. If, for any reason, you are unable to return to the store, please send us an email to holly@sajewelry.com or text/call 210-493-7789.

    Repair Services

    Ring Sizing

    How does ring sizing work? We've got you covered! We specialize in resizing rings and bands, transforming them into custom-fit masterpieces just for you. Whether it’s your go-to everyday ring, a dazzling engagement ring, or a cherished wedding band, we’ve got the expertise to ensure a perfect fit. Our process involves precise measurements and skilled craftsmanship, so your rings are not only comfortable but also beautifully tailored to your style.

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    Stone Setting

    From solitaire diamonds to intricate multi-stone designs, stone setting is a blend of artistry and precision, transforming precious gems into stunning pieces of wearable art.

    1. Choosing the Setting Style
    2. Preparing the Metal
    3. Positioning the Gemstone
    4. Securing the Gemstone
    5. Finishing Touches

    With only a 5-step process, we can bring your vision to life!

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    Re-Tipping Prongs

    Properly re-tipped prongs by our expertise of skilled jewelers will ensure the repair is both functional and aesthetically pleasing.

    1. Inspection
    2. Cleaning
    3. Securing the Gemstone
    4. Preparing the Prongs
    5. Add New Metal
    6. Soldering
    7. Shaping and Filling
    8. Polishing
    9. Final Inspection

    Restores the worn or broken prongs on a ring, typically those that hold gemstones in place.

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    Re-Prong

    When considering re-pronging, the process involves restoring or replacing the prongs on a piece of jewelry, typically a ring, that have become worn, broken, or damaged.

    Although re-pronging can be mixed up with re-tipping, the main difference is re-tipping is the removal of the tip of the prong versus removal of the entire prong, as it serves it's purpose of securing the gemstone.

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    Repair Services

    Stone Tightening

    After the initial inspection, the tightening of the stone is a crucial jewelry repair process that ensures the gemstones are securely held in place within their setting. This procedure helps prevent the loss of stones and maintains the structural integrity and appearance of the jewelry.

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    Refurbished and Polish

    Refurbishing and polishing rings, especially those made of precious metals like gold, silver, platinum, or adorned with gemstones, is a meticulous process that aims to restore their original luster and beauty.

    Each step is carefully executed to restore the ring while ensuring the security of the stones and metal. This process requires skilled craftsmanship and the use of specialized tools and techniques.

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    Rhodium Finish

    The rhodium plating process involves cleaning and polishing the jewelry, followed by submerging it in a rhodium solution and applying an electric current to deposit a thin layer of rhodium metal.

    With many benefits to the list for rhodium finish such as enhanced appearance, durability, and tarnish resistance. The process provides a bright, reflective white finish that is highly desirable for white gold and sterling silver pieces.

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    Cleaning and Inspection

    The cleaning and inspection process for jewelry involves an initial visual and structural examination, followed by through cleaning using ultrasonic and steam methods.

    1. Polishing

    2. Degreasing

    3. Rinsing

    After cleaning, a detailed inspection under magnification checks for any issues like loose stones or worn prongs. Necessary repairs are documented and carried out, followed by additional cleaning if needed.

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    Chain, Hinge, and Clasp Repair

    Repairing chains, hinges, and clasps on jewelry is a specialized process that involves careful assessment, precise work, and often the use of specific tools and materials.

    Chains require link replacement and soldering. Hinges may need pin replacement or knuckle repair. Clasps might need spring replacement, catch adjustment, or part replacement. Each step ensures that the jewelry functions correctly and maintains its aesthetic appeal, often involving cleaning and polishing to blend the repair seamlessly with the rest of the piece.

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