Purchase Policy

All purchases are final.

If you receive your jewelry and notice a manufacturing defect, please email inquiry@sajewelry.com within 14 days of delivery for a replacement or refund. The defective piece must be unused and in its original packaging. After we inspect the item and confirm the defect, we will email you with next steps. We reserve the right to refuse a replacement or refund if we conclude the defect was not caused by manufacturing.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you insure the package and use a trackable method to mail your return. San Antonio Jewelry is not responsible for any loss of items.

Sizing & Repairs

Prior to completing a purchase, if you have any questions or need assistance on sizing, please call, email or send us a chat - we’re happy to help! 

If your order doesn’t fit quite right, or you accidentally damage it, San Antonio Jewelry offers in-house sizing and repairs. The founder and owner is a Gemological Institute of America graduate gemologist with 40 years of industry knowledge and our in-house Master Jeweler has 30 years of experience. Please email inquiry@sajewelry.com with images of your item and we’ll be happy to assist you for an additional charge plus shipping & handling.

IN-STORE PURCHASES

If you purchased jewelry at the San Antonio Jewelry flagship store and thereafter noticed a manufacturing defect, please return the item in-store for an inspection with your original receipt. If, for any reason you are unable to return to the store, please send us an email to inquiry@sajewelry.com.