Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sajewelry.com (the “Site”).

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information - including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

  • Facebook: https://www.facebook.com/settings/?tab=ads 
  • Google: https://www.google.com/settings/ads/anonymous 
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS 

The Site is not intended for individuals under the age of 18.

SERVICE

Due to the high value items provided on the Site, San Antonio Jewelry reserves the right to refuse service to anyone for any reason. 

CONTACT US 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at holly@sajewelry.com or by mail using the details provided below:

San Antonio Jewelry 
1874 N Loop 1604 W, San Antonio TX 78248, United States

Repair Services

Ring Sizing

How does ring sizing work? We've got you covered! We specialize in resizing rings and bands, transforming them into custom-fit masterpieces just for you. Whether it’s your go-to everyday ring, a dazzling engagement ring, or a cherished wedding band, we’ve got the expertise to ensure a perfect fit. Our process involves precise measurements and skilled craftsmanship, so your rings are not only comfortable but also beautifully tailored to your style.

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repair services

Stone Setting

From solitaire diamonds to intricate multi-stone designs, stone setting is a blend of artistry and precision, transforming precious gems into stunning pieces of wearable art.

  1. Choosing the Setting Style
  2. Preparing the Metal
  3. Positioning the Gemstone
  4. Securing the Gemstone
  5. Finishing Touches

With only a 5-step process, we can bring your vision to life!

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repair services

Re-Tipping Prongs

Properly re-tipped prongs by our expertise of skilled jewelers will ensure the repair is both functional and aesthetically pleasing.

  1. Inspection
  2. Cleaning
  3. Securing the Gemstone
  4. Preparing the Prongs
  5. Add New Metal
  6. Soldering
  7. Shaping and Filling
  8. Polishing
  9. Final Inspection

Restores the worn or broken prongs on a ring, typically those that hold gemstones in place.

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repair services

Re-Prong

When considering re-pronging, the process involves restoring or replacing the prongs on a piece of jewelry, typically a ring, that have become worn, broken, or damaged.

Although re-pronging can be mixed up with re-tipping, the main difference is re-tipping is the removal of the tip of the prong versus removal of the entire prong, as it serves it's purpose of securing the gemstone.

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Repair Services

Stone Tightening

After the initial inspection, the tightening of the stone is a crucial jewelry repair process that ensures the gemstones are securely held in place within their setting. This procedure helps prevent the loss of stones and maintains the structural integrity and appearance of the jewelry.

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repair services

Refurbished and Polish

Refurbishing and polishing rings, especially those made of precious metals like gold, silver, platinum, or adorned with gemstones, is a meticulous process that aims to restore their original luster and beauty.

Each step is carefully executed to restore the ring while ensuring the security of the stones and metal. This process requires skilled craftsmanship and the use of specialized tools and techniques.

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repair services

Rhodium Finish

The rhodium plating process involves cleaning and polishing the jewelry, followed by submerging it in a rhodium solution and applying an electric current to deposit a thin layer of rhodium metal.

With many benefits to the list for rhodium finish such as enhanced appearance, durability, and tarnish resistance. The process provides a bright, reflective white finish that is highly desirable for white gold and sterling silver pieces.

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repair services

Cleaning and Inspection

The cleaning and inspection process for jewelry involves an initial visual and structural examination, followed by through cleaning using ultrasonic and steam methods.

1. Polishing

2. Degreasing

3. Rinsing

After cleaning, a detailed inspection under magnification checks for any issues like loose stones or worn prongs. Necessary repairs are documented and carried out, followed by additional cleaning if needed.

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repair services

Chain, Hinge, and Clasp Repair

Repairing chains, hinges, and clasps on jewelry is a specialized process that involves careful assessment, precise work, and often the use of specific tools and materials.

Chains require link replacement and soldering. Hinges may need pin replacement or knuckle repair. Clasps might need spring replacement, catch adjustment, or part replacement. Each step ensures that the jewelry functions correctly and maintains its aesthetic appeal, often involving cleaning and polishing to blend the repair seamlessly with the rest of the piece.

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