If within 14 days from the delivery or pickup date you change your mind, we are happy to offer you a store credit to be used on a future order or you may opt to do an even exchange for the same item in a different size or color. We do not accept any exchanges after the listed exchange window. All exchanges must be approved.
Once an exchange is initiated and the label is created, the package must be scanned by FedEx or USPS within 7 days. We require items to be returned to us via our preferred shipping service so that they are insured and protected.
Once we have received your exchange, we will process it within 3 business days. Your item must be sent unaltered and in brand new, unworn, salable condition.
Upon approval, we will email you your store credit, ship out in stock exchange items, or begin production on your new item.
ITEMS MARKED FINAL SALE ARE NOT ELIGIBLE FOR EXCHANGE.
Bridal, made-to-order, personalized pieces, jewelry cleaner, and sale items are FINAL SALE with no exceptions. All custom orders are final sale. Items that are considered final sale will be clearly marked.
Orders sent back to us without approval are subject to additional fees and the order may be returned at the customer’s expense.
Exchange for Different Size or Color
In stock items will be held until we have received your item back and have approved your exchange. Please note that lead times on made to order pieces will not begin until we process your exchange.
If your exchange item does not adhere to our guidelines listed, we reserve the right to deny an exchange and ship the item back, at the customer’s expense.
Our insured FedEx shipping label must be used and the item must be sent back within 7 days of initiating your exchange. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result.
We request that your exchange be sent back to us secured in the original packaging it arrived in. Please do not use any large or oversized boxes as this will increase the shipping costs. Should SAJ incur additional fees due to large packaging, this may be collected from the customer.
SAJ reserves the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense.
- Your item must be sent with original packaging, unaltered, and in brand new, unworn, salable condition.
- All of our SAJ pieces come with custom packaging and an order form which both must be unaltered in any way.
In-Store Credit + Exchanges
We offer in-store credit for returns and exchanges.
If you purchased jewelry at the San Antonio Jewelry flagship store and thereafter noticed a manufacturing defect, please return the item in-store for an inspection with your original receipt. If for any reason you are unable to return to the store, please send an email to firstname.lastname@example.org.
For questions and concerns, please contact email@example.com, call (210)-493-7789, or text (903)-500-2554.